Refund Policy & Revision Guidelines
At MyCodingPal, we value your trust and strive to deliver high-quality tutoring and assignment assistance tailored to your needs. Before placing an order, we encourage you to carefully review our refund and revision terms below.
Refund Policy
We are committed to meeting the commitments outlined in your order. If, however, we fail to uphold these obligations, you may be eligible for a partial or full refund depending on the circumstances.
1. Order Cancellation
- Within 2 hours of order placement (before expert assignment): You are entitled to a full refund, no questions asked.
- After 2 hours (expert assigned): A partial refund of 0%–70% may be granted, depending on how much work has been completed.
- Urgent assignments (due within 24 hours):
- Full refund if canceled within 1 hour of purchase.
- After 1 hour, only partial refunds are possible, based on the progress of work.
- Full refund if canceled within 1 hour of purchase.
2. Cancellations Near the Deadline
If the expert is actively working close to the submission deadline, no refund will be possible.
3. After Delivery
Once the solution is delivered and accepted, refunds are not available. By using the delivered work, you confirm your acceptance, and the transaction is final.
4. Quality Concerns
If you are dissatisfied with the quality of the service and can demonstrate that the delivered work does not meet the agreed instructions, you may request a refund. Supporting evidence will be required.
5. Plagiarism
- If you find plagiarism in the delivered content, notify us within 24 hours with proof.
- We will provide a free revision or issue a refund.
- Note: For programming assignments, up to 20% similarity may be considered acceptable due to common coding patterns.
6. Duplicate Orders
If the same order is placed twice in error, please contact us. We will cancel the duplicate order and refund the extra payment.
7. Overpayment
If you accidentally pay twice for a single order, notify us within 3 business days. The additional amount will be refunded in full.
8. Performance-Related Refunds
If you receive less than 75% marks despite following our solutions, you may be eligible for a partial refund upon providing valid proof.
9. Timeliness
In rare cases where our expert requires additional time beyond the agreed deadline, you may:
- Allow us extra time to complete the work, or
- Request a refund if the delay significantly impacts your requirements.
10. Refund Window
- Refund claims must be made within 15 days of delivery.
- Claims made after this period are automatically non-eligible.
Once approved, refunds will be processed within 7 business days. Please note that we are not responsible for bank delays or transfer charges.
Revision Policy
We aim to ensure complete satisfaction with every order. If the delivered solution requires adjustments, you may request revisions as follows:
- Free revisions: Available within 7 days of delivery.
- After 7 days: Revisions will be chargeable.
We reserve the right to accept or reject any revision request at our discretion, based on the nature and scope of the changes required.
Final Notes
- We are here to assist you for up to 24 hours after delivery in case of minor queries or clarifications.
- Once the work has been used or submitted, refund eligibility no longer applies.
- Each refund or revision request is assessed individually and handled with fairness.
- MyCodingPal reserves the right to update this policy at any time without prior notice.
For questions regarding this policy, please reach us via email or through our website’s contact form.
Updated: July 29, 2025